PAYMENT TERMS AND CONDITIONS:

• Full prepayment is required within 72 hours after booking is made.Kindly send us proof of payment through our email at reservations@sarrosahotel.com
• All payments made are non-refundable, non-transferable and non-convertible.
• Rates are quoted in Philippine Peso
• Reservation is not applicable for Dress up of Wedding/Debut or any Social events. Please contact the hotel for further assistance and appropriate rate for package deal.
• Full payment should be settled through the following:

(a) via CASH or CREDIT CARD at Front Desk applicable only for booking on the same date of the arrival date and for bookings two days before the arrival date.

(b) via Bank Deposit 

 CHINA BANK

Account Name: PACIFIC HEIGHTS INTERNATIONAL INC.

CHINA BANKING CORPORATION

SM CITY BRANCH

NORTH RECLAMATION AREA, CEBU CITY

Account Number: 193061191-1

SWIFT CODE: chbkphmm

(b) BANKO DE ORO

Account Name: PACIFIC HEIGHTS INTERNATIONAL INC.

Account Number: 000800806271

(c) via GCASH

Gcash Account Name: MICHELLE DIANNE TAN

Account Number: 0945-180-0163

HOTEL POLICIES

• Valid ID with photo or passport must be presented at Front Desk upon check-in.
• Deposit Policy: A cash of incidental deposit of P500.00 per room will be required upon check-in. This deposit is fully refundable upon checkout and non-consumable.
• All rooms are Non-Smoking (Php 15,000.00 - Penalty)
• Standard check-in time is 2PM; check-out time is 12Noon. Early check-in and late check-out may be requested at the Front Desk (subject to availability). If available, charges may apply.
• All requests are subject to availability upon check-in.
• Room service is 24 hours. Dine-in is from 6am to 10pm only. 
• Kids 12 years old below are free of charge if shared bed with parents and maximum of 2 kids only per room. 
  In those cases where breakfast is included in the room price, breakfast is not included for children when sharing a room with their parents. In such cases the hotel will charge for the child's breakfast directly.
• Swimming Pool is open from Tuesday to Sunday between 6:00 AM to 9:00 PM only. Appropriate swimming attire is required.
• Fitness gym is open from Monday to Sunday between 6:00Am to 9:00PM only. Only 18 years old and above is allowed to use and in proper gym attire.
• Room cleaning service, replenishment of room amenities is daily except on the check-out date.
• Strictly no pets are allowed within hotel premises.
• Massage Therapist is strictly not allowed inside the guest room for safety reasons.
• Durian, danggit and other products which leave bad smell are strictly not allowed inside the guest room.